Privacy Policy
BESTCHEMIST
ABN: 85 727 478 541
Last Updated: August 2025
1. Overview
BESTCHEMIST provides a secure online platform for the issuance of Australian sick leave and carer’s leave certificates. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you equest sick leave or carer’s leave certificates through our service.
2. Consent
By submitting your personal information to BESTCHEMIST for sick leave or carer’s leave certificates, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy and as permitted or required by law.
3. Personal
Information We Collect and Why Information Collected Purpose Collection Method Name, date of birth, contact details (including phone number)To identify you, communicate, and prepare your leave certificate Provided by you via online form Leave type and relevant details To assess and issue the appropriate certificate Provided by you in request form Uploaded identity documents (e.g.. ID)To verify your identity Uploaded via secure platform Phone call records and notes To verify information and clarify details relevant to your certificate request From calls made with your consent Technical information (IP address, device data) For security, analytics, and fraud prevention Automatically collected during site use Communication records (emails, messages) For service quality and legal complianceFrom your interactions with BESTCHEMIST
4. Sensitive Information
We may collect sensitive health-related information limited to the details you provide about your sick or carer’s leave. This information is collected only with your consent and used solely for the purpose of issuing your leave certificate and complying with legal obligations.
5. How We Use Your Information
Your personal information will be used exclusively for:
- Issuing sick leave and carer’s leave certificates as requested
- Verifying your identity
- Contacting you by phone or other means to verify or clarify details relevant to your certificate request
- Preventing fraud and misuse of our service
- Complying with applicable laws and regulations
- Enhancing service quality and security
We will not use your information for unrelated purposes without your explicit consent.
6. Disclosure of Personal Information
Your personal information may be disclosed to:
- Registered health practitioners authorised to sign leave certificates
- Our IT, hosting, and cloud service providers
- Professional advisors or auditors when necessary
- Government or regulatory authorities if required by law
Call records and notes may be kept internally for quality assurance and compliance purposes. We take reasonable steps to ensure any overseas transfers of data comply with Australian privacy laws.
7. Direct Marketing
We may occasionally contact you with information about BESTCHEMIST services or offers. You may opt out at any time by contacting info@bestchemist.com.au.
8. Security of Your Information
We use appropriate security measures including HTTPS encryption, secure storage, and access controls to protect your personal data. Phone communications are handled confidentially and securely in accordance with our data protection measures. However, no system can guarantee 100% security.
9. Access and Correction
You have the right to access and correct your personal information. To do so, contact info@bestchemist.com.au and we will respond within a reasonable timeframe.
10. Retention and Destruction
We retain your personal information only as long as necessary to provide the service and meet legal requirements. When no longer needed, your data is securely deleted or deidentified.
11. Cookies
Our website uses cookies to improve user experience and site performance. You can disable cookies in your browser settings, but some features may be affected.
12. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their privacy practices.
13. Complaints
If you believe your privacy rights have been violated, please contact us at info@bestchemist.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
Contact Us
BESTCHEMIST – Privacy Officer
Email: info@bestchemist.com.au